---
title: "IVR 都轉同一組，專員不好辨識來電需求怎麼辦？"
url: "https://evoxknowledgebase.productfruits.help/zh/article/evoxcalssroom-group-display"
language: "zh"
last_updated: "2026-10-19T07:35:36.203Z"
---

# IVR 都轉同一組，專員不好辨識來電需求怎麼辦？

![](https://cdn-assets.productfruits.com/6284c7ce-d709-44e0-909d-20c1bd3c84de)

![](https://cdn-assets.productfruits.com/086d60df-74e4-4e32-b5ad-6c99cb2e08ea)

![](https://cdn-assets.productfruits.com/fc2d090d-a3db-4742-9466-ec7efc5d03ea)

![](https://cdn-assets.productfruits.com/9f6731b2-ba6f-4ca1-970a-ba0a40030248)

![](https://cdn-assets.productfruits.com/0e97bdfb-c3a2-4692-9a31-6cd77e0c59cc)