---
title: "未接率、放棄率，差在哪？一次搞懂 KPI 總覽報表怎麼看！"
url: "https://evoxknowledgebase.productfruits.help/zh/article/evoxclassroom-report4"
language: "zh"
last_updated: "2025-08-22T08:23:56.729Z"
---

# 未接率、放棄率，差在哪？一次搞懂 KPI 總覽報表怎麼看！

![](https://cdn-assets.productfruits.com/279001e4-08e1-4284-ac63-d3ecab862965)

![](https://cdn-assets.productfruits.com/2b065bff-d3ea-4b8b-a1ef-bcd16ab83755)

![](https://cdn-assets.productfruits.com/07e48d0b-e7e2-45bc-a108-6435f92c9c70)

![](https://cdn-assets.productfruits.com/11950c73-8fba-4e6e-8643-3f75fd762131)

![](https://cdn-assets.productfruits.com/b8a46309-638d-4238-ae5e-37b2e144dab6)

![](https://cdn-assets.productfruits.com/03d9530b-002f-4a20-a0b1-f12560da9ff3)

![](https://cdn-assets.productfruits.com/058fca53-c629-4b0c-84b6-8ed8fc28b675)

![](https://cdn-assets.productfruits.com/48f477dd-f14d-4897-8384-ac0421d77e6a)

![](https://cdn-assets.productfruits.com/02825dba-dd5a-405c-aa75-e513498249eb)

### **相關教學**

| [我想知道客服中心的放棄率 👉 KPI 總覽](https://l.facebook.com/l.php?u=https%3A%2F%2Fevoxknowledgebase.productfruits.help%2Fzh%2Farticle%2F-kpi-abandon%3Ffbclid%3DIwZXh0bgNhZW0CMTAAYnJpZBExeWk2M1BYblNOckZMZUcyVwEeq2UY_YYQyHaZ13Iysoq77j3q09Ysulj2VQQCmPfNNmDfhtB7hunwfR7JFbE_aem_wSqVlPaclicEUjCWznpX3Q&h=AT3fYW9dTsEtfst1svsm4HORH4Tt5zNdY7fdz4xMgzJPLX43WE8kaDqLGuMvmLViSnn51G4t66air3mM9wvhbIqemRiT68SwGbqFlv3Nak9OlrYTd7Qs7TPWV93xw0G3mRvbwYqNWfxg4OhcZA&__tn__=-UK-R&c[0]=AT1-SpVGrK-CFyl7wXV1ju5p-RyeGRNvxx8ueXfxtWjHFZ6QHCfw5U0-0uOb7UUpryMR6R90kRGmnt-D3o-qm4E2ELD3vCFoo5wPqDyD83uxt3hIDcXd2M7aT4r4K9fooRQ6WGHiFEaJhZIGXtIht6zsYMRXlViH_leQjZw5L95GH7-TPcjluqmSi2W4Tj1CiDLTFheqDUQDuZ2K9OwVGBHRP0AP-w) |
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